Privacy policy

At The Asian Mutual Insurance Company (Guarantee) Limited, we are committed to protecting the privacy and confidentiality of our customers, policyholders, and website visitors. This Privacy Policy explains how we collect, use, maintain, and protect your personal information in connection with our motor vehicle and general insurance services throughout Pakistan.

Information We Collect

We may collect the following information from customers and policyholders:

• Full name, CNIC number, address, phone number, and email address
• Vehicle details including registration number, model, engine number, and chassis number
• Driving license information
• Insurance policy details and claim history
• Payment and billing information
• Any documents submitted for policy issuance, renewal, or claims processing

How We Use Your Information

The information collected may be used for:

• Processing insurance applications and issuing policies
• Managing claims and providing customer support services
• Verifying customer identity and vehicle ownership
• Providing policy renewals, reminders, and updates
• Improving our insurance services and customer experience
• Maintaining legal and regulatory compliance
• Communicating important notices regarding insurance coverage

Protection of Information

We implement appropriate administrative, technical, and security measures to safeguard customer information from unauthorized access, misuse, alteration, or disclosure. Customer records and policy information are maintained with strict confidentiality.

Sharing of Information

We do not sell, trade, or rent customer information to third parties. However, information may be shared when necessary with:

• Government and regulatory authorities
• Surveyors, investigators, and legal advisors
• Reinsurance companies and business partners
• Financial institutions for payment processing
• Law enforcement agencies where required by law

Cookies and Website Usage

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and maintain website functionality. Users may disable cookies through their browser settings if preferred.

Customer Rights

Customers have the right to:

• Request access to their personal information
• Correct inaccurate or incomplete records
• Request updates to their policy information
• Contact the company regarding privacy-related concerns

Data Retention

Customer information is retained for as long as required for insurance, legal, financial, and regulatory purposes in accordance with applicable laws of Pakistan.

Changes to Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated policies will be published through official company channels.

Contact Information

For any privacy-related questions or concerns, please contact:

The Asian Mutual Insurance Company (Guarantee) Limited
Pakistan
Customer Support Department